Privacy Policy
Understand how sona1 collects, processes, and safeguards the personal information of all players in Bangladesh.
At sona1, protecting the privacy and personal information of our players is a responsibility we take seriously. This Privacy Policy explains in clear terms what data we collect from users of our platform, how that data is used, who it may be shared with, and how you can exercise your rights over your own information.
This policy applies to all users who access sona1 through our website at https://sona1.club, including players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. By registering an account or continuing to use our services, you confirm that you have read and agree to the terms set out in this Privacy Policy.
All data is transmitted over TLS/SSL encrypted connections.
We never sell your personal data to advertisers or brokers.
You may opt out of marketing communications at any time.
Request updates or corrections to your personal information anytime.
Manage your cookie preferences through your browser settings.
Reach out to our team for any privacy-related queries or requests.
1. Information We Collect
sona1 collects personal information in a number of ways, depending on how you interact with our platform. The categories of data we may hold include the following:
1.1 Account Registration Data
When you create a sona1 account, we ask you to provide certain identifying details so that we can verify your identity and comply with responsible gaming obligations:
- Full legal name and date of birth
- Email address and mobile phone number
- Residential address (city, district, division within Bangladesh)
- A valid government-issued identification document (e.g. National ID card)
1.2 Transaction and Financial Data
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, we collect the following transaction-related data:
- Mobile wallet numbers used for bKash, Nagad, or Rocket transfers
- Transaction IDs and timestamps of all deposits and withdrawals
- Account balances, bonus amounts, and wagering history
1.3 Technical and Usage Data
When you visit sona1, our servers and analytics tools automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (mobile or desktop), pages visited, session duration, referring URL, and general geographic location inferred from your IP address. This data is used to maintain security, improve site performance, and understand user behaviour patterns — it is not used to personally identify you unless required for fraud prevention.
2. How We Use Your Information
The personal information sona1 collects is used for a defined set of purposes directly related to delivering and improving our services to Bangladeshi players:
- To create, maintain, and authenticate your sona1 player account
- To process financial transactions including bKash and Nagad deposits and withdrawals
- To verify your identity and comply with age verification requirements (21+ only)
- To provide customer support and respond to your queries or disputes
- To send transactional notifications (e.g. deposit confirmations, withdrawal alerts)
- To improve platform functionality, personalise your experience, and monitor for fraudulent activity
3. Legal Basis for Processing
sona1 processes personal data on the following legal bases:
- Contractual necessity — processing required to fulfil our service agreement with you (account creation, payment processing)
- Legitimate interests — fraud prevention, security monitoring, platform improvement, and responsible gaming compliance
- Consent — where you have explicitly agreed, such as for marketing messages (may be withdrawn at any time)
- Legal obligation — where we are required to retain or disclose data to comply with applicable laws or respond to lawful requests
4. Sharing of Information
sona1 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share data with selected partners in limited circumstances:
4.1 Payment Service Providers
To process your financial transactions, we share necessary payment details with our trusted payment partners, including bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard). These providers are bound by their own privacy and security frameworks and are permitted to use your data only for transaction processing purposes.
4.2 Game and Technology Providers
Our platform is powered by third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Ezugi. These providers may receive certain anonymised or pseudonymised session data in order to deliver game content, track RTP outcomes, and resolve gameplay disputes. They do not receive your full personal profile or payment information.
4.3 Legal and Regulatory Disclosure
sona1 may disclose personal data when required to do so by applicable law, court order, or other lawful processes. We may also share data where necessary to protect the rights, property, or safety of sona1, our players, or the public, including for the purpose of fraud detection and prevention.
5. Payment Data and Financial Security
sona1 takes payment security extremely seriously. All transactions conducted through bKash, Nagad, Rocket, Upay, Visa, and Mastercard on our platform are processed through encrypted, tokenised payment channels. We do not store your full mobile wallet PIN, card numbers, or CVV codes on our servers at any point.
Transaction records are retained for a minimum period required for accounting, anti-money-laundering compliance, and dispute resolution. All amounts are displayed and processed in Bangladeshi Taka (BDT), and the ৳ symbol is used throughout our platform to clearly represent local currency values.
6. Cookies and Tracking Technologies
sona1 uses cookies and similar technologies to improve your browsing experience and to keep your session active. The types of cookies we use include:
- Essential cookies — required for core platform functions such as account login, session management, and security verification
- Performance cookies — used to measure page load times, identify errors, and analyse user navigation patterns across our site
- Functional cookies — remember your language preference, game history, and platform settings to personalise your visit
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in and use certain features of the sona1 platform.
7. Data Retention
sona1 retains personal data for as long as your account remains active, or for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy. Following account closure, we may retain certain information — such as transaction records and identity verification documents — for a minimum period as required for financial compliance and dispute resolution purposes.
When personal data is no longer required, we will securely delete or anonymise it in accordance with our internal data lifecycle management procedures. You may also request deletion of your data by contacting our support team (subject to applicable legal retention obligations).
8. Data Security
sona1 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems, access controls limiting data access to authorised personnel only, and regular security audits and vulnerability assessments.
Despite our best efforts, no system connected to the internet can be guaranteed to be completely impervious to attack. In the unlikely event of a data breach that poses a risk to your rights, sona1 will notify affected users promptly and take all reasonable steps to mitigate any harm caused.
9. Your Data Rights
sona1 respects your rights over your personal information. As a registered player, you are entitled to exercise the following rights by submitting a written request to our support team:
- Right of access — request a copy of all personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data in your profile
- Right to erasure — request deletion of your personal data, subject to legal retention requirements
- Right to restriction — ask us to limit processing of your data in certain circumstances
- Right to data portability — receive your personal data in a structured, commonly used format
- Right to withdraw consent — opt out of marketing communications or data processing based on consent at any time
We will endeavour to respond to all data rights requests within 30 days of receipt. In some cases, where requests are complex or numerous, this period may be extended by a further 30 days, and we will notify you accordingly.
10. Children's Privacy and Age Restriction
sona1 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, you are not permitted to register an account, make deposits, or participate in any games or betting activities on sona1.
If we discover or are informed that a person under 21 has created an account or provided personal information to us, we will promptly close the account, refund any balance where applicable, and delete all associated personal data from our systems. Parents or guardians who believe a minor may have registered with sona1 are encouraged to contact us immediately at [email protected].
11. Third-Party Links
The sona1 platform may occasionally reference or display content associated with third-party game providers or payment services. These third parties operate their own independent websites and privacy practices. sona1 is not responsible for the privacy policies, content, or data handling practices of any external provider, and we encourage you to review their respective privacy statements before engaging with their services directly.
12. Changes to This Privacy Policy
sona1 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of our platform following the publication of an updated Privacy Policy constitutes your acceptance of those changes.
We recommend that you review this page periodically to stay informed about how sona1 protects and uses your personal information. If you disagree with any changes to this policy, you should discontinue use of our services and may request account closure by contacting our support team.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way sona1 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available 24/7 to assist players across Bangladesh, from Dhaka to Cox's Bazar.
Email: [email protected]
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